Gunns Textiles 10-Step Process
Gunns Textile Restoration approaches every job with on-site, analytical measures that establish a scope of work you can trust. Itemized room-by-room inventory, supportive photo documentation and a staff of experienced Client Service Technicians (CST’s) create a job file that is unparalleled in-depth and accuracy. The necessity of a pre-process screening is determined during this step.
Step 2: Emergency Clothing
CST’s immediately work with your client to identify two to three weeks of emergency clothing from the inventory. This order is processed and delivered to their temporary dwelling within 24-72 hours of the loss.
Step 3: Claim Documentation
Each client receives claim documentation that explains the process and prepares them for the road ahead. Included in this documentation is insurance company information, inventory of soft goods and any specialty items and the inventory of non-restorable items. Photos can also be supplied upon your request.
Step 4: The Restoration Cleaning Process
Items are assessed and separated by degree and type of damage. If obviously non-restorable, they are immediately exempted from the cleaning process. If deemed restorable, they are processed by IFI or manufacturing guidelines. Gunns utilizes over 200 different cleaning protocols to address the wide range of scenarios found on the typical loss site. Once processed, the items are finished and packaged according to the customer’s request.
Step 5: Quality Control
Items are inspected a second time to ensure that the specifications and expectations were met and the item count are confirmed by the original, on-site inventory to ensure no losses during processing.
Step 6: Screening
Four to six weeks after the initial loss, the policy holder and or adjuster is invited to our facility to inspect their soft goods in a finished state. This ensures that all items have been restored to a pre-loss condition. At this time, they can select as many items as they like for delivery to their temporary dwelling to ensure their comfort while the remaining items will be stored in a climate-controlled storage area. Additional items can be accessed at any time during the claim for no additional charge to the insured or claim file.
Step 7: Non-Restorables
After the screening, Gunns Textile Restoration documents all non-restorables into insurance-carrier-specific format. Non-restorables include items that were not returned to a pre-loss condition or items rejected at the initial inventory stage.
Step 8: Holding & Delivery
Many clients do not have the space to house their soft goods while rebuild takes place. Items are stored in closet-like condition and a true climate-controlled environment. We contact the insured to check the progress of their claim and to meet any soft goods needs that they might have.
Step 9: Issues Meeting
The job doesn’t end with the delivery of the finished soft goods. If needed, an Issues Meeting is set for 14 days after delivery to address any remaining questions and concerns. During the 14 days after delivery, the customer may document any issues to be addressed. Within 14 days of the meeting, Gunns commits to resolving 100% of these issues. We are committed to complete customer satisfaction.
Step 10: Job Complete
Gunns Textile Restoration actively seeks feedback from your client, and encourages them to have the last word on this unfortunate event. A job completion form is signed and obtained for the file certifying that all needs related to soft goods have been met.