Gunns Electronics 10-Step Process
Gunns ELECTRONICS and APPLIANCE Restoration approaches every job with on-site, analytical measures that establish a scope of work you can trust. Itemized room-by-room inventory, supportive photo documentation and a staff of experienced Client Service Technicians (CST’s) create a job file that is unparalleled in-depth and accuracy.
Step 2: Emergency Electronics
CST’s immediately work with your client to identify electronic emergency needs from the inventory. This order is processed and delivered to their temporary dwelling within 24-48 hours of the loss.
Step 3: Claim Documentation
Each client receives claim documentation that explains the process and prepares them for the road ahead. Included in this documentation is insurance company information, inventory of soft goods and any specialty items and the inventory of non-restorable items. Photos can also be supplied upon your request.
Step 4: The Electronics Diagnosis & Cleaning Process
Items are assessed and separated by degree and type of damage. If obviously non-restorable, they are immediately exempted from the cleaning process. If deemed restorable, they are processed according to the cause of the loss and the severity of the damage. Once processed, the items are finished and packaged according to the insured’s request.
Step 5: Quality Control
Items are inspected a second time to ensure that the specifications and expectations were met and the item count is confirmed by the original, on-site inventory to ensure no losses during processing.
Step 6: Screening
Four to six weeks after the initial loss, the policy holder and/or adjuster is invited to our facility to inspect their electronics in a finished state. This ensures that all items have been restored to a pre-loss condition. At this time, they can select as many items as they like for delivery to their temporary dwelling to ensure their comfort while the remaining items will be stored in a climate-controlled storage area. Additional items can be accessed at any time during the claim for no additional charge to the insured or claim file.
Step 7: Non-Restorables
After the screening, Gunns ELECTRONICS and APPLIANCE Restoration documents all non-restorables onto their diagnosis spreadsheet. Non-restorables include items that were not returned to a pre-loss condition or items rejected at the initial inventory stage.
Step 8: Holding & Inventory
Many clients do not have the space to house electronics while rebuild takes place. Items are held in closet-like conditions in a true climate-controlled environment. We contact the insured to check the progress of their claim and to meet any electronics needs that they might have. Upon final delivery, the inventory count is confirmed as items are unpacked and set up into their home.
Step 9: Issues Meeting
The job doesn’t end with the delivery of the finished electronics.If needed, an Issues Meeting is set for 14 days after delivery to address any remaining questions and concerns. During the 14 days after delivery, the customer may document any issues to be addressed. Within 14 days of the meeting, Gunns commits to resolving 100% of these issues. We are committed to complete customer satisfaction.
Step 10: Job Complete
Gunns Electronics Restoration actively seeks feedback from your client, and encourages them to have the last word on this unfortunate event. A job completion form is signed and obtained for the file certifying that all needs related to electronics have been met.